Technical Info 30210

We will be rolling out to the eXtend control panel from the 15th February..

File Transfer Protocol (FTP) New Security Solution

Over the last year there has been a substantial increase in the number of sites on the internet that have been hacked due to viruses that steal FTP credentials from user's home computers. The hackers then use these credentials to insert hidden code within your website.

To reduce the significant threat from these viruses we are incorporating a system that protects websites by locking your FTP when it's not in use, making it extremely difficult for the hackers to infect your site via this route.

To unlock FTP, customers will simply log into their eXtend control panel and click one button to unlock FTP for a period of time. FTP will then automatically lock again after the time period has expired.

This is a standard system update notice. Please contact us if you have any queries.